Stopping AI-Powered Bot Attacks with adCAPTCHA

Overview

Trustee Fire and Security, a leading provider of fire safety and security solutions, faced a persistent issue with bot attacks overwhelming their contact form. The spam submissions were not only excessive in volume but also highly sophisticated—leveraging generative AI to create realistic-looking inquiries. This made it nearly impossible to filter out spam manually or with conventional automated filtering techniques, causing significant disruption in handling legitimate customer inquiries.

Challenge

The company was experiencing a flood of automated bot submissions through their website’s contact form. The bot-driven messages mimicked real customer inquiries so effectively that existing spam filters failed to block them. This made it challenging for the team to distinguish and respond to actual leads, leading to inefficiencies in their customer support and sales processes.

Solution

Trustee Fire and Security implemented adCAPTCHA using the WordPress plugin. The installation and configuration process was straightforward and required only an hour to complete from start to finish. The implementation seamlessly integrated with their existing contact form without disrupting the user experience for genuine visitors.

Results

• Spam Completely Eliminated - Following the deployment of adCAPTCHA, all bot-generated submissions ceased immediately, restoring the integrity of their contact form.
• Operational Efficiency Restored - The team could now focus solely on legitimate inquiries, improving response times and customer satisfaction.
• Real-Time Threat Monitoring - The adCAPTCHA dashboard provided visibility into ongoing attack attempts, showing that while new bot attacks were continuously being launched, they were being successfully blocked without impacting real users.

Conclusion

By integrating adCAPTCHA, Trustee Fire and Security successfully mitigated an ongoing bot attack problem that traditional filtering methods failed to address. The ease of implementation and immediate impact made adCAPTCHA a crucial component of their online security strategy, ensuring that their contact form remains a reliable channel for genuine customer inquiries.